I took the bus at 10h30 in Fafe portugal in direction bruxelles, where i would have a connection to Eindhoven. The driver did stop in spain for lunch. We were supose to be there 40 mn. Driver only showed up more 1h30 later at atound 15h00. Bus did drive for 8 hours without a single stop, except once to change the drivers. They did let the doors closed, so nobody could get out to move the legs. They stoped at around 23h00 for dinner. 30 mn and we started again the journey. After 3 hours, they stopped to change drivers again. I asked to go outside for 5 mn since i knew i wouldn't had the chance for tge next 4 hours again. Not only they didnt open the doors, but they just ordered me to go seat. I got upset and told them that there was no way that I would stay 7 hours again seating without stretching my legs. They just kept driving. 80 km from Bordeaux, they stopped the bus, woke me up and told me and my girlfriend to abandon the bus. Yes, they kicked us out. 2h00 in the morning, in a pompstation in the highway, without any possibility to reach train or bus station in the neighbourhood. I managed to get back home in Eindhoven, with a lot of money spent in taxis, trains and buses. Total disrespect. I did travel several times with flixbus, and never had nothing against them. I supose I was unlucky to encounter those 2 drivers that have no idea how to represent the company they work for. Customer service did nothing to help solve the situation.
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FlixBus is een Europese intercitybusdienst die elke dag grote en middelgrote steden met elkaar verbindt. Sinds het einde van het spoorwegmonopolie en de privatisering van de intercitybusmarkt biedt FlixBus moderne mobiliteitsmogelijkheden aan tegen scherpe prijzen. De FlixBus dienstverlening is van start gegaan op 13 februari 2013 in Duitsland. Met meer dan 10.000 dagelijkse busreizen door 15 europese landen, een sterk partnernetwerk en een innovatief boekingssysteem heeft FlixBus het tot een van de meest toonaangevende intercitybusmaatschappijen van Europa geschopt.See more
