Chargers don't work at all on my car (Fiat 500e). Driver support phone number on charging stations sends you to an infinite HOLD, waiting for an agent that never answers (over 30 minutes). Intending to use Flo only on this one occasion, was forced to download and use the app, enter my data. After 3 adjacent stations all failed to deliver any current to my car, while the charger screens falsely indicated the car was connected, and concurrent continuous no-answer on phone, I had no more time due to an appointment and left. Minutes later received notifications from my bank that Flo had taken $280.00 from my bank account! Without any visible/perceptible warning, notification or transaction confirmation/processing screens or information via their app or the charging stations! TWO HUNDRED AND EIGHTY US DOLLARS! I am still trying to get the full refund due to me. The company's support access info online is obscure, hidden, difficult to find, and utterly disappointing when you do telephone for help. As in "I am taking a message" and NO SUPPORT TICKET NUMBER given. Fortunately, I live in Washington State, and our Consumer Protection Law is very strong. The company has violated these laws (as described above), and I informed them by email today that if I don't have a full refund from them within 5 business days, I am filing a formal legal action against Flo with the Washington State Attorney General. This is important for everyone to do, when you have been misled, defrauded or abused through unfair business practices. It is our duty to each other as good citizens and fellow consumers to follow through in order to prevent further abuse, damages, and loss caused to others by unscrupulous, incompetent or careless businesses.
Claim your business profile now and gain access to all features and respond to customer reviews.
