FLO EV charging company has an app that allows you to hold funds to charge your vehicle. I submitted funds into my wallet for future public charging services, but did not use their service and requested a refund of my wallet funds. They have been holding my funds for over a month and have refused to issue a refund which sums to $885.00. I have requested a refund on my account balance for over month and have emailed and called every single week to follow up. they has been no movement and every time i call they tell me either I have not responded to their emails (which is a total lie) or contradictorily, they tell me it is being investigated with no determination date in sight. They said a manager needs to approve but no movement has been made for a month and every time I call their manager is not in the office. I have attempted to escalate and everytime they tell me that they will have a supervisor call me back and they never do. They have gone as far as requesting a voided check and my personal banking information before going silent on me. I want my refund of my wallet funds from the flo ev app. I have submitted the following Support tickets # 00764389, 00764389, 00762930, 00778693, 00778713, 00748957
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