My teenage daughter has used Flo for years but something she wanted to know was locked into a Premium subscription. She was offered a free trial but then no warning given when it was ending and charged £39.99. As I pay for it I immediately raised a refund request and it was declined twice. My understanding is that within 14days there should be a cooling off period where you can change your mind. I will be taking it up with Trading Standards today. Absolutely appalling way to treat customers especially vulnerable young women who may be really struggling with such a sensitive part of their lives.
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