On March 11, 2025, I underwent a full mouth restoration procedure at Flossy Dental, Harbor City, California, performed by Dr. Lin Thu. Upon waking from the procedure, I immediately vomited large amounts of black fluid in the bathroom. Shortly thereafter, I vomited approximately 20 chunks of what appeared to be liver-like material, which caused me severe distress and a near-suffocation event. The nurse on duty witnessed this occurrence.When I looked in the mirror following the incident, I was extremely upset to see that the bottom bridge was both crooked and seated excessively high. I immediately expressed my dissatisfaction to the staff. Since then, I have requested multiple times that the bridge be properly adjusted and lowered, but these requests have not been accommodated. As a result, my temporary teeth constantly clash against my upper teeth, creating a loud and uncomfortable bite.At the outset, I was informed that after four months I would receive my permanent teeth. However, despite being placed in seven sets of temporary teeth so far, I have still not received a proper, permanent restoration. Most recently, the owner of Flossy Dental informed me that I should seek another provider to complete the work — even though I have already paid $25,000 and my remaining balance is only $7,000.I have obtained three separate estimates for corrective treatment, each ranging from $40,000 to $50,000, because other dental providers are unwilling to take on this complex and compromised case. I feel traumatized and remain in a state of distress over this situation. The temporary dental work has consistently been crooked, poorly executed, and unprofessionally managed, and I have been treated with hostility by staff when expressing my concerns.Furthermore, I was shown a photograph of the final prosthetic the practice intends to place in my mouth, which does not match the standards or appearance promoted on their website.Accordingly, I am requesting a full refund of all monies paid to date, along with compensation for pain and suffering, and reimbursement of any legal or court costs associated with pursuing this claim if necessary.I am extremely distressed by the lack of professional care I have received, and I demand that this matter be resolved promptly. I am a senior citizen who has been victimized by the owner Dr Kim Lemire & Dr. Lin Shu and they blamed the patient.
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Flossy is dental care re-imagined. We connect high-quality, top-rated, and affordable dentists to patients with upfront pricing. Patients can connect directly with dentists in our curated network by easily booking an appointment online or over the phone. Flossy's discounts are available to everyone with no initial sign-up or ongoing membership fees.
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