After having the wrong size exhaust tips sent in my first order (in Jan) I was asked to pay for the shipping of the incorrect size tips back (as they would not send me out the product or a shipping label without sending them back) and had to wait weeks before they would refund me and send the “correct” tips out. (Mind you they ignored me for around a week and then when I wrote a bad trustpilot review they started responding)
Once receiving the second package, only one of two tips fit my car (one was the correct inner diameter and other was too small). I have been in contact with support and have been told to cut into my own exhaust tips and shrink them so that I can fit the incorrect part. They also claim to know nothing about the exhaust size differences between EU and AUS (Due to EU having OPF) but when the first package was sent, both exhaust tip inner diameters were the same size and fit over both exhaust pipes But apparently didn’t check or forgot the difference when they sent the second package back?
I’m tired of being left on delivered for days to weeks at a time, just for them to come back with another question they already know the answer to.
I’ve paid nearly $600 AUD for these and cannot even get the correct parts sent out to me and it has been nearly 4 months dealing with this.
I just want my correct exhaust tips to be delivered as my car is currently running one singular exhaust tip.
This customer service has been appalling.
Please rectify this.
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FLOW DOWN ist ein seit dem Jahr 2020 bestehendes Unternehmen im Bereich Fahrzeugumbauten, spezialisiert auf die Bereitstellung von hochwertigen Interior-, Exterior- und Performance-Parts für eine breite Palette von Fahrzeugen verschiedener Hersteller. Mit einer Leidenschaft für Detailarbeit und Qualität bietet FLOW DOWN maßgeschneiderte Lösungen. In unserer 650 m² großen Einrichtung bieten wir sowohl einen modernen Showroom als auch eine voll ausgestattete Montagewerkstatt. Hier garantieren wir nicht nur eine fachgerechte Installation, sondern auch eine persönliche Beratung und Betreuung durch unser erfahrenes Team. Wir sind der ideale Partner für individuelle Fahrzeugumbauten, die höchsten Ansprüchen gerecht werden.See more
