If what was pitched to me actually worked, it would be a game-changer. But as it stands, we put 4-5 months into it and rarely did it work as expected and we kept getting errors. We had to create an internal support log because we had so many tickets going at once and couldn't get reliable responses. I was told in the sales process that no one has issues with being blocked or restricted on Facebook or any other platform, only to end up being restricted from messaging and when asking what we were doing wrong the team told us, "you have to just keep trying and see what works. We don't know why people get restricted" when we were asking for best practices for how to get things working. Honestly, it feels like we were sold something that wasn't fully built out and features and functionality was wildly overstated.
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