I ordered a rakhi to be delivered to my brother in Germany. I ordered it well in advance to avoid any hiccups. The tracking and updates were unreliable, but since they assured me it would reach before Rakshabandhan, I understood that high demand might be causing glitches in the system. However, when the Rakhi arrived, it was a completely different design from what we ordered, and my brother was not able to wear it as it was very flashy compared to the sober one we had ordered. When I contacted them on WhatsApp, they just apologized for the inconvenience but denied a refund despite it being their mistake and them sending a false product. Not only did they ruin a special celebration, but they also refused to refund when the error was on their part. They take the money in advance (which is a lot for international deliveries) and send the wrong product without any refund. The entire experience has been very disappointing, and I wouldn't advise choosing Floweraura for international gifting. I've never experienced this with other platforms like FnP, which immediately refund the entire amount if an error occurs on their part.
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FlowerAura is an Online Florist Company, we specialize as Corporate Florist. We understand the needs of the corporate world and offer tailored made services according to the requirements. Our current clients range from enterprises with two or three staff to those with thousands.
