floydhome.com

Unbelievable

Unbelievable. I’ve never had an order of any kind, it’s build quality, and the company’s customer support all go as poorly as with Floyd. They are an embarrassment to the city they pretend to represent and especially to themselves.First, they delivered much later than even their own estimate and to the wrong address. In asking to correct the mistake, they responded saying it is not their responsibility and would do nothing. I had to retrieve the order from the wrong location myself. Given the size and weight of a sofa, this was extremely difficult and costly.I ordered a sofa. Upon opening, I learned the different parts’ upholstery colors and materials were not matching. In trying to correct the item, they told me the only way to correct it is to ship it back myself, which was especially ridiculous because they didn’t deliver it to the correct place themselves and didn’t make an attempt correct it.Upon further inspection, the upholstery, in addition to being mismatched, was misaligned at the seams from the parts on which they were upholstered. This includes the upholstery on the cushions, the platforms, and the supports. Many threads were also loose. The sofa did not at all look like what they were advertising.I eventually just settled by agreeing to take store credit and order replacement parts to remedy some of the mismatched upholstery. Guess what? The replacement parts were extremely defective again.Some parts just did not fit together and were broken. When asking for support, customer service responded by saying certain parts didn’t fit “by design.”This was true. That statement supported the only plausible intention Floyd has: the designs only intend to be misleading, extremely cheap, and extraordinarily overpriced.Do NOT order any product from Floyd! They do NOT represent Detroit and your order will not be what you expect it to be and there will be no way to undo it.

Date of experience: Jun 28, 2025