I never write reviews, but my experience with Floyd has been so abysmal that I am feeling compelled to warn others. I recently moved from LA to the Detroit area and as a lover of good design, was excited to buy a sectional from a Detroit based company. What a gigantic cluterf$#&. I mean, I've purchased from Burrow, DWR, West Elm, Blue Dot, etc...and have never and I mean NEVER experienced the ineptitude, deception and out and out dishonesty of Floyd. Let's begin with the fact that I ordered our 3 piece sectional on July 24th and paid in full. Today is October 28th and we have not received our sofa. To be fair, I tried to make a change to our order in mid-August, but was told by customer service that the order was already manufactured, would be getting ready to ship soon and therefore no alterations would be allowed. This went back and forth for several weeks (all via email - you cannot actually reach or speak with a real human being in real time with Floyd) and probably slowed the process down. I gave up trying to make a change to my order and acknowledged that they won, now just sent me the sofa. On September 20th I received an email that our product was getting ready to ship. Nothing came and no one to reach out to. On October 25th, out of the blue I receive and email that my items are out for delivery...that day! Nothing arrived. Finally today, October 28th I figured out who the shipping company was (Deliverright) and contacted them directly. It took about 30 minutes on the phone to determine that the item is at their hub in North Carolina. I was able to schedule with them directly for a delivery date of, wait for it...November 21st! Four full months after I ordered and paid. The delivery was supposed to be 5 - 6 weeks. Now let's see if it actually comes in November.
Claim your business profile now and gain access to all features and respond to customer reviews.
Hi, we're Floyd. We make furniture for keeping. Simple to assemble, easy to move, and steeped in thoughtful high design. A timeless solution to a modern lifestyle.