I had high hopes when I purchased a sectional couch from Floyd, but it’s been nothing short of a frustrating, disappointing experience. Our couch, which is less than 9 months old and has been gently used and well cared for, developed a seam rip at the back seat cushion, which appears to be the result of faulty manufacturing. Naturally, I assumed it would be covered under warranty—after all, that’s what warranties are for. Right? Wrong.Floyd's customer service took a staggering 4 weeks to respond to my initial inquiry, only to dismiss my issue and claim it wasn’t covered. When I reached back out for clarification (because how does a rip from poor craftsmanship NOT fall under warranty?), silence. It’s now been almost 2 months since my follow-up email, and Floyd has effectively ghosted me.What kind of company sells products with a reputation for modern design and durability, then abandons its customers when the product fails due to their own manufacturing defects? Floyd, apparently.If you’re considering buying from Floyd, think again. For the premium price, you’re better off buying from a company that actually stands behind its products—because when things go wrong with Floyd, you’ll be left with nothing but frustration, poor craftsmanship, and a broken couch.
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Hi, we're Floyd. We make furniture for keeping. Simple to assemble, easy to move, and steeped in thoughtful high design. A timeless solution to a modern lifestyle.