Very poor cliëntservice, both during and after the flight. We had a very long delay on our flight in april 2025. There was little or no service or support while we had to wait. The delay was so long we had to stay the night. There was no information or help, we were clueless about what was going to happen. The next day, after 4-5 more hours of waiting we eventually took off.Regarding European regulations 261/2004 we are entitled to compensation. Aircairo's communication is rude, disrespectful, dishounest and mostly aimed to make the cliënt hopeless and stop the claim. After 6 moths they approved the claim. But after that I havent heared anything and received no compensation. They do not react to email anymore.Next step is legal assistance or transfer the claim to EUclaim.Companies like this dont care about customers or rules.If there are other cliënts that have the same experience, maybe we should make a mass collective claim to make them take their responsibilities?Interested? Please contact me!
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AIRCAIRO was founded in 2003 flying to Saudia, Kuwait, Doha, Amman, Germany, Georgia