Okay, I hope everyone’s sat comfortably, cause this one is gonna take a while.Firstly, I want to highlight, that this is in no way a critique of the onboard staff working the flight - they did what they could with what they had to work with.Let’s go back to the morning of the flight. We arrive at the airport in VERY timely manner. We were actually there 3 hours before the flight and tried checking in, so we knew that we could ease our minds and just hang out with our kids for a while. We asked at several counters, but kept being informed that they weren’t open yet and that they wouldn’t be able to check us in until much later.We checked the screens again and again; no information.Then finally, the time was approaching a critical limit, so we went to every single counter and could finally see a tiny sign at a counter where we had already asked for information.Yeah, they had closed the check in and told us that we were not gonna be let on board. Obviously this got us not only upset, but sad and very confused as well. Another couple behind us were going through the same and had tried checking their app on the phone, where nothing had been reported until the check in was closed.We fought to get an approval to enter security and was luckily let through - however; we had to run through the airport, even having planned everything so well in advance.Not only this, but the flight had also been delayed, so what was originally gonna be 3 hours at the airport, turned into about 6.Let’s fast forward to boarding.Prior to the flight, I had been researching what strollers were allowed onboard the carrier. We went out and got one with the exact weight and dimensions described. But when we got to the counter, they were hesitant to let us on board.Please Google Joolz Aer+ and you’ll understand why we were a bit frustrated with their hesitation, especially when instructions were clear on their website.Luckily we managed to get it on board and the boarding process was fine.The flight went well; I will however highlight that no one should order the meals on board. The boxes are HUGE and the food is not only boiling warm when it arrives, but also nearly impossible to consume.And now to the kicker .. the pilots were 100% smoking in the FD. The entire cabin was like an ashtray and I’m actually surprised that the crew didn’t react. My husband experienced the same on Egypt Air, so maybe Egyptian pilots just find it appropriate to risk people’s lives and light cigarettes at their convenience. I can’t stress this enough - It needs to stop !We landed safely into Hurghada and the trip back was also fine in terms of flight time and service, but the delays are ridiculous. The absolute chaos at the airport is a surprise to me. It’s not exactly like Egypt hasn’t been a destination for tourists for many years.Anyway; that’s our experience and I can see that we’re not alone. I truly hope that this airline ups their game for the future.
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AIRCAIRO was founded in 2003 flying to Saudia, Kuwait, Doha, Amman, Germany, Georgia