Negative Review about Air Cairo and the handling by Nibal AhmedI feel compelled to share my extremely negative experience with Air Cairo and, in particular, the way our compensation claim was handled by Nibal Ahmed.Facts:Flight SM2917 (Cologne – Marsa Alam) was scheduled to depart on March 6th, 2025 at 02:45 AM.We eventually departed 31 hours later, on March 7th, 2025 at 09:30 AM.During this delay, we received almost no communication or assistance from Air Cairo.We were forced to book our own hotel (Moxy Hotel – €109.80) and cover additional meal expenses (€80.85).We also lost nearly two full vacation days, including prepaid hotel nights (€380.00 loss).Total direct damages: €580.65.According to EU Regulation 261/2004, we are entitled to €600 per passenger, totaling €1,200.Air Cairo, represented by Nibal Ahmed, confirmed in writing that we were indeed entitled to this compensation and repeatedly requested forms, bank details, and handwritten signatures.All requested documents were completed, signed, and submitted correctly.Despite these assurances, Air Cairo – and specifically Nibal Ahmed – has never transferred the promised amount.Our experience:Communication with Air Cairo, especially with Nibal Ahmed, has been extremely frustrating.Each time, new requirements were introduced (adding address, resubmitting forms) without any actual progress towards payment.Months have now passed, and we still have not received a single euro of the agreed compensation.This feels like a deliberate stalling tactic and a complete lack of respect towards customers who already suffered major disruption.Conclusion:Air Cairo has completely destroyed our trust.The 31-hour delay not only ruined a large part of our holiday but also caused us significant financial losses.Even though the compensation was both legally required and explicitly confirmed by Air Cairo, no payment has ever been made.Nibal Ahmed personally handled this case, yet failed to fulfill the promises made.I strongly advise everyone not to fly with Air Cairo. The company shows no reliability, no customer care, and no integrity whatsoever.
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AIRCAIRO was founded in 2003 flying to Saudia, Kuwait, Doha, Amman, Germany, Georgia