I booked a flight from Cairo to Sharm El-Sheikh that was supposed to take off at 6:15 PM. First, it was delayed to 8:15 PM — fine, delays happen. But then things got ridiculous.After 8:15 PM, nobody — not staff, not customer service — could say where the plane even was. No clear updates, no communication, nothing. The flight that was supposed to take off at 6:15 finally took off at 11:00 PM!But it gets worse. The original flight time between Cairo and Sharm is around 1 hour. Instead, they merged two flights — one to Sharm El-Sheikh and another to hurdga. So I had to sit through two legs of travel: first to hurdga , then back to Sharm. It turned a short domestic trip into a 2+ hour journey with zero explanation.The customer service was nonexistent, the delay was inexcusable, and the decision to merge flights without proper notice is borderline fraudulent.This isn’t just poor service — it’s a scam. Save yourself the stress, time, and headache. Never flying with them again.
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AIRCAIRO was founded in 2003 flying to Saudia, Kuwait, Doha, Amman, Germany, Georgia