Worst airline I have ever encountered and I am a frequent flyer. On a flight my suitcase was torn, had holes, was dirty with oil, bended and was deemed irreparable. At the airport I filed the damage and have been told that there is every single day destroyed suitcases on Aircairo flights. My claim and request for payment (including provision of all details, report and pictures) has not received a resolution despite repeated follow-ups, and reminders. Tried over hours to reach the Cairo office, nobody ever picks up the phone. Airline refuses that they received a damage report (though I forwarded all again) and requested same information after weeks and ignoring all previous email send. The baggage claim handler in Cairo does not respond to my mails, chasers and reminders. My suitcase is destroyed and nothing happens. I made various official complaints through the official Aircairo complain page and also email, and despite repeating this and escalating it further the company did not react at all. They offer a contact form for complains and promise to get back and nothing happens. Not any response, not any call. This airline should not be allowed to operate.
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AIRCAIRO was founded in 2003 flying to Saudia, Kuwait, Doha, Amman, Germany, Georgia