Air Cairo is proving to be a prime example of unprofessionalism and complete disregard for their customers. I requested the cancellation and refund of my booking, submitting the request on November 11, 2024, within 24 hours of booking, as per their policy.Since then, I have sent dozens of emails to their official addresses, called their hotline multiple times, and even attempted to contact their Milan office. No response.The booking still appears active on their website, despite their own rules stating that cancellation should occur automatically after a refund request. Furthermore, the 21-business-day deadline for refunds, which ended on December 10, 2024, has been completely ignored.This situation is shameful and a clear example of poor customer service: they don’t respond, they don’t honor their own policies, and they leave customers stranded. It feels like Air Cairo is deliberately withholding passengers’ money.Advice: Avoid Air Cairo if you don’t want to deal with a company that treats its customers with arrogance and a lack of transparency.
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AIRCAIRO was founded in 2003 flying to Saudia, Kuwait, Doha, Amman, Germany, Georgia