Whole process of making a change to the purchased tickets was painful. Customer support is equal to none, either via email, phone call or facebook group. No reply from any of the sides. In the end we decided to cancel the purchased tickets and get a 50% refund (still questionable if that will even be returned). Choosing Air Cairo in the future is definitely not an option, left a bittersweet taste even before the whole trip.
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AIRCAIRO was founded in 2003 flying to Saudia, Kuwait, Doha, Amman, Germany, Georgia