Subject: Lost Baggage Claim - Flight MS 758 on April 17, 2024 Dear Sir/Madam, I am writing to bring to your attention the distressing incident surrounding the loss of my baggage during my recent trip from Schiphol Amsterdam to El Cairo airport on April 17, 2024, via Flight MS 758 with Egypt Air. Regrettably, my experience at Terminal 3 of the airport was marred by unprofessional conduct and disregard for customer service. Upon arrival at Terminal 3, I adhered to the security procedures by placing my hand luggage on the control belt and presenting my passport for verification. However, upon completing the security check, I found that my checked baggage was missing. Despite my earnest attempts to seek assistance from the security agents and airport staff, I was met with indifference. Shockingly, I was subjected to verbal insults and ultimately forced to leave the premises when I persisted in seeking clarification regarding the whereabouts of my baggage. This treatment was not only disrespectful but also added to the distress and inconvenience of the situation Furthermore, I must bring to your attention that I was tricked twice by an officer at the last security checkpoint. This deception provided them with the opportunity to divert my attention, allowing for the theft of my carry-on baggage. Subsequent efforts to communicate with the airport via phone on the following day and in-person visitation on Saturday proved futile in resolving the issue. Only after resorting to messenger communication was I directed to contact your department via email with hopes of recovering my lost belongings. Enclosed with this correspondence, you will find all relevant information concerning my flight and a detailed description of the missing baggage, accompanied by photographic evidence. Given the circumstances, I urge you to utilize the airport's camera security surveillance, which to my knowledge is available, to trace or review footage to ascertain what actually happened to my luggage. Such investigation may provide crucial insight into the events leading to its disappearance and aid in its recovery. As per the Montreal Treaty, I hold the airport accountable for the incurred loss of my baggage. Below is a comprehensive inventory of the items contained within the lost baggage: Luggage disappeared between 9 and 10 pm, in terminal 3. Brand Samsonite, Textile, Color black, Measurements: 55 x 40 x 23, with 3 pockets on the front and 3 zippers, 4 wheels, with a red ribbon on handles. Containing: 4 pairs of socks, 4 pairs of underwear, pajama, Oral B Electric toothbrush, toothpaste, Alk deodorant, soap, 4 t-shirs, 2 shorts, black sandals, perfume, clothing bags, toiletry bag.Thank you for your prompt attention to this urgent matter. It deeply concerns me that such incidents might suggest that theft is becoming a daily occurrence among the security officers. I eagerly await your response and resolution. Please do not hesitate to contact me should you require any further information or clarification. Yours faithfully, David Jose WienkP.D I have photos of those who took my son's luggage. You see clearly that they were in combination.
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AIRCAIRO was founded in 2003 flying to Saudia, Kuwait, Doha, Amman, Germany, Georgia