They have a bug in the system: It shows my "Pet in the cabin" service as paid. The money were blocked on my card but it was released a week later. It is still showing as paid but I believe that when I come to the airport, my pet will be denied. I tried reaching them via e-mail res.rm(at)aircairo.com but they don't reply. There seems to be no way to resolve the situation. I'm not using the phone as it would cost more than the ticket.
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AIRCAIRO was founded in 2003 flying to Saudia, Kuwait, Doha, Amman, Germany, Georgia