I cannot recommend them at all. We faced an emergency surgery in the family and notified the airline six weeks prior to our flight. We submitted every document they requested, including letters from our doctor and the hospital. Their local office refused to assist us because the ticket was booked online for a specific route. This forced us to call internationally each time, waiting on hold for nearly an hour, and repeating our situation multiple times. Despite clear medical advice stating I was not fit to fly, they continued to make excuses. Ultimately, they refunded less than twenty percent of the fare. For us, it’s a definite no for the future.
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ASIANA AIRLINES, INC. is a Korea-based company principally engaged in the provision of air transportation services. Along with its subsidiaries, the Company operates in four business segments: air transportation segment, mainly engaged in the passenger...
