I booked a flight from Osaka to San Francisco many months ago at a great price. Just weeks before my trip, I was informed of a schedule change. My connection in Seoul became impossible. They offered either a refund or an earlier flight to Seoul with an 8-hour layover. They refused to book me on another airline, even though better connections were available. If I take the refund, I will have to pay three times more for a new flight. I could have secured a better deal months ago, but this airline robbed me of that option. The travel agency I booked through couldn’t even reach the airline. What a poor excuse for an airline. I will be filing complaints with the relevant authorities.
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ASIANA AIRLINES, INC. is a Korea-based company principally engaged in the provision of air transportation services. Along with its subsidiaries, the Company operates in four business segments: air transportation segment, mainly engaged in the passenger...
