I traveled with this airline from Tokyo to London via Seoul at the beginning of July. I secured a good price with a 2hr30 layover, which I was satisfied with. However, my flight times changed in February, giving me a 40min layover, later updated to 50min, which caused me concern. Contacting them was a hassle; their local number didn’t work, and I spent 40 minutes on hold just to find out that the representative couldn’t assist me since the flight didn’t go to the US. I attempted multiple times to reach the Japanese and Korean numbers but never got through to an English speaker. I eventually submitted a form expressing my desire to cancel or change my flight to one with an 8-hour layover. After many back-and-forth communications, I finally managed to change my flight. The flights themselves were fine, just as I expected for the price. The staff were nice, and while I didn’t use the entertainment, the food looked appetizing, although my special meal was quite bland. I’m glad I changed to the longer layover as it took over an hour to get through security. I wouldn't choose this airline again unless absolutely necessary.
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ASIANA AIRLINES, INC. is a Korea-based company principally engaged in the provision of air transportation services. Along with its subsidiaries, the Company operates in four business segments: air transportation segment, mainly engaged in the passenger...
