Five stars for flight operations – they deserve their title as a top airline. The food was excellent (even in economy), the seats were fairly spacious, and the cabin crew provided good attention. However, there are some caveats: 1) as is common with many non-English airlines in East Asia, customer service can be slow and restrictive for non-Korean customers outside Korea; it took weeks to resolve an issue with registering frequent flyer club numbers. 2) The company’s systems are rigid and slow to respond during crises, with frontline staff lacking the authority to resolve issues, often needing to contact headquarters, which can be unreachable or outside business hours.
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ASIANA AIRLINES, INC. is a Korea-based company principally engaged in the provision of air transportation services. Along with its subsidiaries, the Company operates in four business segments: air transportation segment, mainly engaged in the passenger...
