flyasiana.com

1.9
1.9 Based on 23 reviews

ASIANA AIRLINES, INC. is a Korea-based company principally engaged in the provision of air transportation services. Along with its subsidiaries, the Company operates in four business segments: air transportation segment, mainly engaged in the passenger......

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Marissa
A Frustrating Experience

I had a truly shocking experience with this airline. Initially, I wanted to book a Business Class flight from Japan to London at a great price. However, when trying to register for the membership, the system simply didn’t work, and I received no confirmation email. Without a membership, I missed out on discounts for flights or duty-free purchases. When attempting to book a flight, I found I could only pay in local currencies. The website required excessive personal information and failed to complete email verification for customer service. It was an absolute farce. I even considered emailing the CEO directly, as I want to understand why their service is so poor.

1
Date of experience: Jun 13, 2025

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Business Details

  • ASIANA AIRLINES, INC. is a Korea-based company principally engaged in the provision of air transportation services. Along with its subsidiaries, the Company operates in four business segments: air transportation segment, mainly engaged in the passenger...

  • language https://flyasiana.com

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