I had 2 flights with Asiana. 1st from Osaka-Kansai to Seoul with a 1h20 layover and connection to Heathrow. The evening before I received an email from Asiana about the departure time change. The first flight would now leave 50 minutes later. I had a similar situation with Lufthansa and they offered zero assistance with the transfer and my luggage was delayed. However, Asiana managed to do it right. Upon check-in at the counter, I asked the airline agent what was going to happen with my connection in Seoul. She made a call and assured me that someone would be waiting for me in Seoul. She put a 'short connection' tag on my bag. Upon arrival to Seoul, one of the Asiana ground staff was waiting holding a piece of paper with my name and 2 other passengers. She just said: 'follow me' and quickly transferred us just in time for Heathrow flight boarding. I wasn't sure if my checked-in bag would be transferred because of the 40-minute connection time. When I landed at Heathrow, my bag was there! Asiana not only managed to handle a short connection but also had a very good service on board with better meals than competitors! Before my flight, I thought it would be 1 star but they deserve 5 stars for the effort. Lufthansa could learn a thing or two from them.
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ASIANA AIRLINES, INC. is a Korea-based company principally engaged in the provision of air transportation services. Along with its subsidiaries, the Company operates in four business segments: air transportation segment, mainly engaged in the passenger...
