I strongly advise against using this service. We faced a family emergency requiring surgery and notified the airline six weeks prior to our flight. We submitted all requested documentation, including letters from our doctor and the hospital. Unfortunately, their local office refused to assist us since the ticket was booked online for a specific route. This forced us to contact the overseas office repeatedly, waiting on hold for almost an hour each time, and explaining our situation again and again. Even with clear medical advice stating I was unfit to fly, they continued to make excuses. Ultimately, they refunded us less than twenty percent of the fare. For us, it’s definitely never again.
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ASIANA AIRLINES, INC. is a Korea-based company principally engaged in the provision of air transportation services. Along with its subsidiaries, the Company operates in four business segments: air transportation segment, mainly engaged in the passenger...
