My heart is heavy. I can barely express how I feel. This service ruined my holidays; I live in America, and my days off are incredibly rare. I had only 2 days planned in Barcelona, with doctor appointments and restaurant reservations (which are hard to get, with a month-long waiting list). I was supposed to arrive at 12:50 but ended up arriving at 20:00. There were no messages about a 7-hour delay; I found out at the gate. Waiting 7 hours before a 10-hour flight is simply unacceptable. Then, I waited nearly 2 hours at baggage claim to get my suitcase, while my Airbnb host messaged me, saying they would only wait until 22:00. I lost a day in Barcelona and had no place to stay. The stress was constant. Not to mention, the seats on the flight were as uncomfortable as park benches; my body was aching after just 3 hours. I couldn't sleep. Now, for the return flight after a week, I find out my flight is 4 hours and 25 minutes late. With the time difference, that means I need to go to work 5 hours after we land (considering travel home, sleep, and getting to work). Now I might have 2.5 hours to nap before a long day ahead. This has been a disaster both ways — a round trip of complications. I will never fly with them again and will share my experience to prevent others from making the same mistake. Update: As I arrived to drop off my luggage 2.5 hours prior, I was informed that the new aircraft was too small for all the passengers, so many of us wouldn't have a flight today! We were a group of people waiting for hours for any information about our next flight. After 4 hours, I was given a connecting flight of 18 hours! I am in serious trouble with work and personal obligations. They did provide a hotel, but it took 6 hours to organize, and now I have only 3 hours left to sleep, and I can't because I'm so stressed.
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