Three months ago, I purchased three tickets from Barcelona to Santiago, Chile through the website for around $5,500 USD. After completing the payment, the site redirected me to an error page. Thinking the transaction hadn’t gone through, I tried again, and that time it worked. Later that day, I discovered they had charged me twice, totaling $11,000 USD, and created two reservations under my name for the same flights. I called immediately. They acknowledged their mistake, deleted one of the bookings, and promised a refund within 30 working days. It’s now been over three months, and I’m still waiting. During this time, I’ve had to pay my credit card bill and contact them almost every week for follow-ups—with no clear answers or resolution. This experience has been extremely stressful and disappointing. How can an airline take thousands of dollars in error and not return it? What are my rights as a customer in this situation, and where can I turn for help?
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