I would love to give them zero star instead of one. I booked our trip to Algeria with level this summer and we had layover in Barcelona. First the tickets were not cheap comparing to other companies. The seats on the airplane were very tight. Everything on the plane were for sale from the food to the earbuds, nothing is free.On our way back to Boston from Algiers we had to pay for our luggage which we were expecting but the surprise was on the price. It was three times more than any other company we used before. We had no choice and we paid for three suitcases . The biggest surprise was waiting for us at Logan airport in Boston. Our luggage didn’t arrive. We filled a claim and we kept going back and forth to the airport for three days. And finally our baggage arrived but a lot of things were ruined and some food went bad. I tried to contact the customer service for Level but instead of helping me they were scapegoating with Iberia since Iberia is the operating carrier. Anyway that was my first and last time traveling with them and I would never recommend them to anyone.
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