We’ve been dealing with LEVEL Airlines for months trying to get a refund for a flight that had to be cancelled due to a serious medical emergency. My partner’s mother was hospitalized and we immediately sent all the necessary medical documentation to support the claim. Despite this, LEVEL has done absolutely nothing to process the refund.Every time we call, they tell us they never received the documents—even though we’ve sent them multiple times. They keep promising to send an email so we can re-upload the files, but those emails never arrive. We've followed up again and again, but get sent in useless loops with no resolution and no accountability.This is not just bad service—it is shameful, disrespectful, and borderline fraudulent behavior. You do not treat people going through medical crises like this. LEVEL’s complete lack of empathy, efficiency, or even basic communication is infuriating. Avoid this airline at all costs. They will happily take your money and then vanish when something goes wrong.
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