NEVER EVER USE IT. SCAMMERS I booked a a two way flight Barcelona -Miami through flylevel. The same date due flying back to my son’s school schedule, things took a turn for the worse. I was in contact with the booking agency, but what shocked me most was the airline’s role in what happened next.Six hours before departure the airline canceled my son’s ticket — No alternative was given just a cancellation message. When trying to contact flylevel service desk a recorded message stated that helpline services was available only on labour days from 9 to 20 hours of ….Spain. The flight was supposed to depart on Saturday. So, no answer, no apologies no accommodation. We needed to pay a hotel, even with a nice attitude accepting him from the hotel as my son is under age. And purchase a new flight departing Sunday. Flylevel answered three days later on Spain timeshift hours, so Monday afternoon and offered excuses and a 100 Eur compensation for a flight costing 1.400 Eur. No other compensation was given and their attitude on leaving an under age boy stranded was between rude and I don’t care.They breach the EU legislation but the authorities do nothing to make comply the law.
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