horrible web site ..misleading online booking process, changed seats a month after buying ticket took my money never got the new seat. We took off from Boston and had landing gear problem. Pilot spoke ONCE to us.. 2 hours back on the ground.. Told to go to baggage where help will be there . GUESS what no one around ..no customer service available at 2 am. I get it planes break. BUT you always have telephone customer service. Twice now I've flown them Never AGAIN
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