Purchases roundtrip airfare through Expedia. Tickets listed on Expedia for Iberia airlines, but after confirming email arrived, tix purchased were for LEVEL- one of the worst airlines ever. Iberia is Level’s parent company (it turns out)- but Level ended up being, in my experience, a complete disaster as a co. and cancelled my return flight home with no warning or explanation-at the airport counter, 4 hours before my international flight was to depart. No refund was offered by Level and I asked Expedia to help with this as I would have never purchased this flight but for Expedia listing this flight on their platform. I tried contacting Level many times to get help with a refund, but they prefer chat and will disconnect you after leaving you on hold to wait for their response for assistance. Phone was no better. Expedia said they would try and contacted Level. After 4 days of no response from Expedia, I contacted Expedia again and they said they sided with Level because I was able to find 2 flights home on the same day through other carriers - even though I paid for a directFlight through Level that was cancelled without justification. Expedia offered me $100 credit toward a hotel stay- which I refused as they did not help at all with getting a refund from Level. Had to work it out with my credit card co and what a pain this has all become- all because Expedia will allow its customers to do business with a fraudster like Level!
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