They just left 2/3 of the plane luggage back in Barcelona. After a 13 hours flight to Santiago, they made us all que to fill a complain to get the luggage back. When asked why, they said it was because of "airplane balance", so they did know this was happening, and didn't let us know with anticipation nor offer an easier way to get the bags back, 3 extra hours at the airport just queing
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