Worst experience with an airline in over 30 years of flying. Absolutely the worst. Made our booking over 2 months ago for the 4th of April. 2 weeks before the flight, it was cancelled. I spent approx 3-4 hours online and on the phone trying to rebook a later flight, but Level had cancelled the same routes on subsequent days. After a week of trying, was able to book a flight leaving 3 days later than our original booking. Attempted to check-in online 24 hours prior and a weird glitch in the system made it impossible to complete the check-in without paying 70 euros extra to choose seats. Phoned and was told that American passport holders who did not wish to pay to reserve specific seats would need to check-in at the airport. Arrived at the airport, waited 45 minutes in line to check in to be told that the flight was overbooked and we were on a waitlist. Spent a total of 3.5 hours, waiting for all passengers to board before we were finally told that the flight was full and we needed to return to the check-in desk to be rerouted. Airline staff were rude and unhelpful throughout and did not provide any information about the situation. There were more than 25 people removed from that flight. it goes on...
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