Absolutely horrendous experience with Level Airline! They canceled my flight from BCN to BOS with barely a two-week notice sent by email, and audaciously rescheduled me for 2 days earlier flight (which I still had to call to cancel to get the refund), only bothering with a lackluster email notification. But the real kicker? Their customer service is a joke—a black hole of endless hold music and dropped calls before even speaking to a human. I also had to dial-in again later, because shortly after starting the chat I couldn't get a word from the support due to awful audio service (probably due to cheat caller software service they are using). It’s clear Level Airline cares nothing for its passengers, treating us with utter disregard. Their handling of my situation was not only incompetent but also unprofessional - they make it extra difficult to even opt-out from the terrible option they are offering. If you value your sanity and travel plans, steer clear of Level Airline. A single star feels like a reward they don't deserve. Utterly disappointing!
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