I have been waiting for a refund for over a year. As others have mentioned they offer the refund by email, ask you to fill a form, then issue a travel credit. When you call to call out their misleading approach they send you a form to fill out your personal banking information due to an inability to refund the original card due to technical issues. Then they never issue the refund. Waited 1 year for them to now say their system is broken and I need to wait for it to get fixed before they can refund me.A friend of mine got lucky and got her full refund same day despite us filing at the same time a year ago so clearly they were able to refund but chose not to. Again as others have stated it is likely they went broke, are trying to keep as much money to either survive or pay off whoever they are borrowing from.Absolute scam stay far far away!
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