I understand that airlines face tough times. My flights booked with FlyLevel had been cancelled several times. Frustrating is that they promise a refund, but it doesn't come. Their communication is lousy. No email address, which makes it impossible to send supportive documentation. The FlyLevel emails are all no-response emails, which means, you cannot respond. It is like talking to somebody and telling him/her, but I don't want to listen to your response. Are we in jail or what? Forget to reach somebody by phone somewhere in Spain. Just stay away from them. It saves you trouble and money!
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