Hi Level, let me start out by saying you can all drop in a ditch :) now that we've set the tone, here's my story. Booked return tickets between Amsterdam and Rome for eight people, for end of June 2020. No COVID regulations at the time between Netherlands and Italy, so that couldn't be the reason they cancelled the flights. Got an e-mail, saying how sorry they were and that they'd refund the ticket fares or give out vouchers. None of that has been done, not after long, long, long hours calling them, emailing, trying to figure out this impossibly confusing system they've created (a maze of mother companies, daughter companies, booking agencies and the like). Seems like we don't stand a chance getting our money back, seeing as they are filing for insolvency. And the worst thing is that they still F*KC*NG operate flights in the mean time. So, I pay money for a service they don't provide, they don't refund the money because they tell me they don't have enough money, all the while there are people still paying for services they shouldn't even be able to pay for. This is not only a ridiculous company, the whole system is outrageous, leaving the consumer a voiceless jackpot for companies to grab at. The petty thieves they are. F*KC Y'ALL!
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