I have purchased three Flymo items in the last 20 yrs. A Flymo hover lawn mower which worked well for 18yrs, a Flymo garden vac, which I'm still using, and a 18months ago replacement Flymo hover mower. I have always looked after them and cleaned them after use - which I think is essential. Unfortunately the mover that I bought recently suddenly stopped working, and although it had a 2yrs warrany the shop (Homebase) where I bought it had gone out of business. As a consequence I wasn't very confident about getting any help from Flymo, but I had kept both the receipt and the Flymo instruction leaflet. I used the contact telephone number provided, and was transferred to a customer service in Germany. Following the exchange of reasonable information, fault symptoms, my receipt and the product label stuck to the machine, I was told that they would deal with the matter. Five days later I was told that they would provide a replacement within 10 - 14 days. Today, 6 days later, I had my brand new Flymo Hover Mower delivered to my door. From the outset, the people I spoke to on the telephone at Flymo Customer Service just couldn't have been more helpful and just 'nice'. To my mind you can't get better than that! Reflecting back over my purchases, I have been extremely pleased with what I've purchased, though obviously unlucky with the last one. But having said that, in my view the customer service support was exceptional. Thank you Flymo!!
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