I purchased a Flymo 360 in September 2024 and upon using it found the belt to be slipping. Flymo gave me an authorisation code for Homebase to replace it. I've had one years usage from it and it appears that the motor has burnt out. After several messages including some assistance from Customer Services in the form of the original authorisation code and a reference number to their internal documentation, they have agreed to replace the second unit. JJ keep pushing them and using Customer Services to support you.
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