Last year I purchased a Flymo 1200R Robotic Lawnmower. Although a little on the expensive side, it has proved worth the investment and has been doing an excellent job of cutting my lawn and keeping the garden looking smart.However, I have recently been experiencing problems with the machine regularly failing to re-charge in the docking station and, in spite of my fruitless efforts to deal with the problem, I eventually decided to contact the customer help-desk to get some advice.Unfortunately, it appears that this company have seen fit to virtually close down their customer service operation, particularly relative to phoning them for help.......except that they advise customers to contact them by email!This is not the easiest form of communicating when you have problems of any sort and want help but, when it comes to problems of a technical nature, trying to explain what the problem is and discuss it via email is about as useful as a chocolate fireguard!I am not ignoring the fact that we're still in the midst of a pandemic and accept that it's not easy for companies to maintain their service to customers but, after many months, I cannot understand how the best this long established and normally reputable company can do, is virtually close down any meaningful service to their customers, especially when they are aware that many, in view of the type of product supplied, experience problems or have questions of a technical nature.How is it that the majority of companies appear to have been able to set up systems where their staff work from home and deliver, possibly a slower, but an acceptable level of service where you can speak with someone.It is, however, interesting to note that this company have managed to set up a system, on an alternative number, where potential customers get answered and can still make enquiries and purchase products, all be it that having parted with their money, they will then be unable to get any meaningful after-sales service or support!!Come on Flymo/Husqvarna/Gardena, get your act together and give your customers the service and support they deserve and which you should be wanting and able to provide!
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