Customer support Non existentBought a Flymo 1200R robotic mower in May 2019, took great care of it and overwintered it after cleaning in a frost free shed, brought out in May this year and worked perfectly until I noticed one day that the tread on one of the front wheels had split and was dangling preventing the mower to propel itself properly. I immediately contacted Flymo who said it was nothing to do with them and told me to phone Husqvarna who make the mowers, and gave me their customer support email address. I sent all the details of my mower, serial and model numbers, my contact details and a photograph of my mower. The mower is under 2yrs warranty as I registered it with Flymo when I bought it from Amazon. Now I have a very expensive robotic mower that can't work because it needs a new wheel. I can't purchase a one from Flymo's online shop as it says it is no longer available. I have had no reply from Husqvarna since emailing them and I am very annoyed to say the least. I'm disabled and elderly and bought the mower in the first place to save money as I was being charged £25 every 2 weeks to have my lawn cut. The customer service of both Husqvarna and Flymo is appalling. The Flymo agent I spoke to on webchat kept me hanging around without telling me why they'd disappeared from chat and then abruptly told me to email Husqvarna. Totally unacceptable. These companies are using the lockedown as an excuse not to bother with problems customers have with the equipment sold to them.
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