Having received a faulty Fymo Easyglide in May, which lasted all of two uses, we commenced in early July to pursue, initially an exchange. However, having been ignored and stalled for over a month now, we find ourselves in mid August still trying to organise a pick up so that a refund can be issued. The shoddy customer service response has meant that not only do we want another product from this company, we are now on the brink of contacting trading standards to get our money back. This company's customer service is not fit for purpose.
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