I own an expensive 2017 Flymo Ultra Glide mower which has been used infrequently and always stored in a dry garage. It developed a fault and stopped working. As I'm a qualified mechanical and electrical engineer I investigated the problem and found the motor main bearing had failed, causing motor shaft to go out of alignment, stopping the motor. I researched this mower and found many problems including a fire risk recall earlier in its history. I phoned and wrote to flymo uk, with photos to show the problem and although outside the 1 year warranty, I believe this mower was not fit for purpose for an approx £230 machine. After a week or so I phoned back asking for an update. I was told a supervisor would call but this did not happen so I called. The result was they were not prepared to do anything except sell me another mower at slightly reduced price. Unbelievably bad customer service and the reason the uk will be introducing new legislation later this year to decrease this throw away society and reduce land fill. A replacement motor so I could repair the mower would have resolved this problem. I own several flymo strimmer and leaf blower machines but I will never buy another flymo machine.
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