flymo.co.uk

1.5
1.5 Based on 108 reviews

...

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Naomi Sanders
Lawnmower assembly and instructions appalling

I wish I had read these reviews before buying the Simplistore 300Li Lawnmower since I thought I was buying a longstanding and trusted brand. I haven’t even used it yet so can’t comment on that, so am just going to limit my remarks to the assembly. I am an older person and this lightweight easily storable mower seemed exactly what I needed. However although I expected to put together the handle, box etc, I did not expect to need a degree in engineering to assemble small parts, screws, springs etc. Not only that but it required someone with extremely strong hands to hold the sprung section in place while attaching other parts. Further to that, the paper instructions are a joke, so complex and confusing as being almost impossible to follow. I won’t go into all the aspects of bad design here, but Flymo should be sacking this graphic designer and employing someone able to communicate through text and image, these instructions should never have been approved for public use. Although I haven’t yet used the mower, I eventually worked out that in order to change the cutting height you have to turn the mower over and physically re-position the wheels! – why? It turns out that the next model up has a lever – again why on earth not just design all with a simple lever? There is no mention of this in the description and I certainly would not have purchased this model if I had realised. So many problems on so many levels, what has happened with this company?

1
Date of experience: Sep 14, 2024

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