If you’re a tourist and have limited time in the city, I would strongly recommend rethinking using this company as we wasted majority of our day waiting around to go on a 16 minute flight. The sights were great but were they great for the wasted 3.15 hours not mentioning the time to get there, I wouldn’t say so. The worst part, we have sent an email voicing our concerns to the company, it took several follow ups and nearly a week to get back to us, when their policy is reply within 24 hours.. This was my birthday surprise from my friends. The flight was nice, however there was a 2 hours delay before we went up in the air, we were left waiting an hour and half at the office and then another 30 mins in the blazing heat near the helicopter with no roof. No one communicated why there was a delay, no apologies or anything. There were 4 groups, we were meant to be the first and were allowed to board a helicopter last. A group that came after us got on and took off before us. For a company that had very strict rules regarding being on time, we’re really delayed without any consideration for the customer. As I said this was my birthday present and we had reservations back in the city which we had to cancel due to delays. Really poor customer service and no consideration for the customer who is a tourist and does not have unlimited time to be wasting most of the day waiting around.
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An unparalleled helicopter photo experience. By making the thrill of capturing images from a helicopter accessible to all, we have catered to over 750,000 passengers since our establishment in 2012, providing photo flights in and around New York City! Our commitment to crafting and sharing this ultimate experience is deeply ingrained in three generations of aviation heritage. We take pride in creating lasting memories, one panoramic view at a time.See more
