Booked a helicopter ride as a birthday surprise for my best friend, but what was supposed to be a special celebration turned into a huge disappointment. We arrived early, following their policy, but ended up waiting over 3 hours for our flight with no explanation or communication from staff. At one point, we were left standing outside in the sun with no shade while the helicopter was refueling.To make matters worse, a group that arrived after us boarded and flew before us, even though we were scheduled first. After trying to reach out multiple times to raise this concern, it took nearly a week to get a response, despite their promise of replying within 24 hours.The flight itself was nice, but with such poor customer service, zero communication, and strict policies penalizing financially customers for being late (while they offer no explanation or compensation when they’re late), I wouldn’t recommend this company - especially if you have a tight schedule or limited time in the city. Overall, flight was nice but disappointing experience.
Claim your business profile now and gain access to all features and respond to customer reviews.
An unparalleled helicopter photo experience. By making the thrill of capturing images from a helicopter accessible to all, we have catered to over 750,000 passengers since our establishment in 2012, providing photo flights in and around New York City! Our commitment to crafting and sharing this ultimate experience is deeply ingrained in three generations of aviation heritage. We take pride in creating lasting memories, one panoramic view at a time.See more
