Tried to post this on Google reviews but of course they restricted the reviews being posted there ( that's probably why their Google reviews aren't on the floor )
My flight with Gulf Air was cancelled due to airspace closures. While the airline was very helpful and granted a full refund, Flysharp has made the recovery process a nightmare.
Being stranded overseas, I have tried reaching them by every means possible. I sent multiple messages to their WhatsApp helpline, which took them four days to answer, only to be told I needed to contact them from my registered number, which I was already doing. Despite the fact that I was contacting them with the number listed in my booking confirmation ( and that Gulf Air was contacting me on that exact number, provided to them by Flysharp) Flysharp continued to categorically refuse to begin the refund process stating that the number I was contacting them with was not registered. Simultaneously, I also sent numerous emails from my registered email address, which have been diligently ignored.
As I am abroad, I cannot shoulder the cost of calling the UK at €1.50 per minute just to be placed on hold for at least half an hour. When I attempted to call from a local UK number to save costs, they refused to help because the "number wasn't registered," despite them having multiple messages and emails by my registered contact information. And of course, after being hung up on, said emails continued to be ignored.
It has now been a week that this has continued, I am still stranded, and Flysharp continues to show a complete lack of customer service.
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www.flysharp.com is a UK based cutting-edge online travel company committed to providing travellers with unbeatable value on global journeys. Specialising in both flights and hotels bookings, Fly Sharp serves a diverse array of travellers, whether one's plans are for leisure, business, or spontaneous getaways. The company is renowned for its enticing offers on last-minute deals and premium travel, including distinguished business and first class options.
A hallmark of Fly Sharp is its robust alliances with prominent airlines, ensuring competitively priced flight tickets that facilitate dream journeys without financial strain. Fly Sharp's user friendly website is designed for simplicity, transforming booking into a seamless experience.
Fly Sharp presents a vast selection of curated deals on flights and hotels that cater to a spectrum of tastes and interests, ensuring every traveller can find an experience that resonates. With a team of experienced travel advisors, exceptional customer support is provided 24/7, year-round, affirming Fly Sharp’s dedication to service excellence.
In terms of assurance, Fly Sharp holds IATA Accreditation and is a Civil Aviation Authority's ATOL member, offering financial protection on many flight and flight-inclusive holiday bookings. Many of their flight bookings and flight-inclusive holidays include financial protection for customer peace of mind. Please verify which protections apply to your individual booking and consult our booking conditions for more detailed information on financial protection.
Set off on your next escapade with Fly Sharp, where value, convenience, and a world of possibilities are always within reach. Embrace the straightforwardness and trustworthiness in every booking with Fly Sharp.
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